At Vacancéole, the unexpected is not a problem with our flexible cancellation policy

Conditions d'annulation flexible Vacancéole

Discover our cancellation policy available from 12/02/2024

Stays from 1 to 3 nights: Free cancellation D-8

After this deadline, 100% of the cost will be retained

✅ Full refund : get back 100% of what you paid (excluding booking fees and insurance)
✅ Available on Vacancéole residences (excluding partner residences and private rentals)
✅ Full refund on Ski passes and equipment rental up to D-8
✅ No proof required
✅ Our teams are at your disposal to cancel your stay and help you find an alternative

Examples: Cancellation D-8
If I arrive on 10/15, I can cancel up to 10/02 at midnight
If I arrive on 10/21, I can cancel up to 10/13 at midnight.

Discover our GTC

Stays of 4 nights or more: Flexible Cancellation D-15

After this deadline, 100% of the cost will be retained

✅ Full refund : get back 100% of what you paid (excluding insurance), €30 fee
✅ Available on Vacancéole residences (excluding partner residences and private rentals)
✅ Full refund on Ski passes and equipment rental up to D-15
✅ No proof required
✅ Our teams are at your disposal to cancel your stay and help you find an alternative

Examples: Cancellation D-15
If I arrive on 10/17, I can cancel up to 10/02 at midnight.
If I arrive on 10/21, I can cancel up to 10/06 at midnight.

Parcourir nos CGV

Any questions ?

How do I cancel my booking?
By sending an e-mail to [email protected]. Remember to include your file number. The date of receipt of the email will be taken as proof of the refund.

What if I opt to pay in several instalments?
Future direct debits will be cancelled.
Costs incurred will be reimbursed.

How long does it take to be refunded?
The refund will be made within 7 working days of the date of receipt of the cancellation e-mail.

What supporting documents do I need to provide?
No proof required

Is your entire stay reimbursed?
Insurance and booking fees are non-refundable and cannot be credited. In the event of cancellation, the amount paid in vacation vouchers will not be reimbursed. A credit note may be issued for commercial purposes.

A Vacanceole Exclusive

By offering you these conditions, we take the risks for you, because you deserve the best!

There's no reason to doubt! It's time to book your next stay

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Flexible cancellation: book with peace of mind

Change of plans? No worries. With our flexible cancellation policy, you can book stress-free.

Advisors in France: here to help

Have a question? Need advice? Our advisors, based in Savoie, are here for you every step of the way. No robots—just passionate humans.

3x free installment payment: freedom and security

Pay in full or in 3 interest-free installments. Credit card, PayPal, or Chèques-Vacances Connect—choose what works best for you!

Loyalty program: join the Vacancéole Club

Earn points with every stay and enjoy discounts, gifts, and exclusive offers.